Refund Policy
Last updated: August 5, 2026
This Refund Policy explains, precisely and separately, each situation in which a refund may or may not apply to an H5 AI Academy enrolment. It should be read together with our Terms of Sale.
1. Statutory Right of Withdrawal (14 Days)
If you are a consumer enrolling from the European Union for non-professional purposes, you have a 14-day statutory right of withdrawal from the date of your enrolment, without having to give any reason, in accordance with the French Consumer Code. To exercise this right, email contact@h5-ai.com stating your intent to withdraw. If your training has not yet started, you will receive a full refund.
2. Participant Cancellation (Before the Withdrawal Deadline)
If you cancel within the 14-day withdrawal period and before your training has started, you are entitled to a full refund, as described above.
3. Cancellation After the Withdrawal Deadline
If you cancel after the 14-day withdrawal period has expired but before your training start date, you are entitled to a full refund minus any payment processing fees actually incurred. If you cancel less than 14 days before the training start date, or once it has started, refund eligibility is assessed on a case-by-case basis in light of the sections below.
4. No-Show
If you do not attend a scheduled session without cancelling in advance, this is treated as a no-show. No-shows are not eligible for a refund or for a transfer to another session, except in exceptional circumstances assessed on a case-by-case basis.
5. Course Already Started
Once a training program has started, and you have accessed a significant part of its content, your right to a refund is reduced in proportion to the content already delivered. Once a program has been fully delivered, no refund is available.
6. Cancellation by H5 AI Academy
If H5 AI Academy cancels a session — for example due to insufficient enrolment, instructor unavailability, or force majeure — you are entitled to a full refund of the amount paid, or, at your preference, a transfer to another available session.
7. Refund Processing
To request a refund, email contact@h5-ai.com with your name, the program concerned, and the reason for your request. We acknowledge refund requests within 5 business days and aim to complete eligible refunds within 14 business days of approval.
8. Refund Payment Method
Approved refunds are issued using the same payment method used for the original purchase, via our payment provider Stripe. H5 AI Academy does not issue refunds by any other method.
9. Contact
For any question about this Refund Policy, contact us at contact@h5-ai.com.